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The Shilla Duty Free

페이스북
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인스타그램
인스타그램
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Shilla Duty Free Terms and Conditions

Shilla Duty Free Terms and Conditions

The following provisions shall be applicable to orders, sales, returns, compensation for damages, or liabilities with respect to the use of services of the “Shilla Internet Duty Free Shop” operated by Hotel Shilla Co., Ltd.

  • Article1 (Purpose)

    The purpose of these Terms of Use is to provide for rights, obligations, and liabilities of the Shilla Duty Free Cyber Mall operated by Hotel Shilla Co., Ltd.
    (hereinafter referred to as “Shilla Internet Duty Free Shop”) and users of the Internet-based services (hereinafter referred to as “Service(s)”) rendered by the Shilla Internet Duty Free Shop.

  • Article2 (Definition)
    • 1. “Shilla Internet Duty Free Shop” means a virtual business place established by Hotel Shilla Co., Ltd. to allow for transactions of goods or services
      (hereinafter referred to as “goods, etc.”) by using information communications devices including computers in order to provide the goods, etc. to users, which also may be used as a cybermall operating business entity.
    • 2. “User(s)” means members and non-members who get access to the Shilla Internet Duty Free Shop to use the services provided by the Shilla Internet Duty Free Shop in accordance with these Terms of Use.
    • 3. “Member(s)” means any person providing his or her personal information to the Shilla Internet Duty Free Shop and being registered as a member,
      who is constantly provided with the information of the Shilla Internet Duty Free Shop and may continue to use the services provided by the Shilla Internet Duty Free Shop.
    • 4. “Associate member(s)” means any person providing his or her personal information in part to the Shilla Internet Duty Free Shop and being registered as an associate member, who may continue to use the services provided by the Shilla Internet Duty Free Shop except for purchasing of goods, etc.
    • 5. “SNS social member(s)” means any person providing his or her personal information in part to the Shilla Internet Duty Free Shop and being registered as an associate members by his or her identity being verified by a SNS agent, who may continue to use the services provided by the Shilla Internet Duty Free Shop except for purchasing of goods, etc.
    • 6. “Non-member(s)” means any person who uses the services provided by the Shilla Internet Duty Free Shop without subscribing to membership.
  • Article3 (Specification and Revision of Terms of Use)
    • 1. The Shilla Internet Duty Free Shop shall post on its initial service screen (in the full-page) the provisions of these Terms of Use, its trade name, the name of its representative, the address of location of the business place (including an address of the place where consumers’ complaints are to be handled), a telephone number, a fax transmittal number, an e-mail address, a business registration number, a telecommunication sales business reporting number, an authorized personal information manager, etc. in order to ensure that users can easily see the information; provided, however, that the provisions of these Terms of Use may be seen by users through the connected screen.
    • 2. The Shilla Internet Duty Free Shop may change these Terms of Use to the extent that such a change does not violate relevant laws including the Act on Consumer Protection in Electronic Commerce Transactions, etc., the Regulation of Standardized Contracts Act, the Framework Act on Electronic Transactions, the Digital Signature Act, the Act on Promotion of Utilization of Information Communication Networks, etc., the Door-to-Door Sales Act, and the Consumer Protection Act.
    • 3. In the event that the Shilla Internet Duty Free Shop revises these Terms of Use, it shall publicly announce the revisions with the current Terms of Use on the first screen of the Shilla Internet Duty Free Shop specifying the date of application and a ground for revision from seven (7) days before the expected date of application until the day immediately preceding the date of application; provided, however, that where it revises the provisions of these Terms of Use in a way unfavorable to users, it shall do so with an advance grace period of at least not less than thirty (30) days. In this case, the Shilla Internet Duty Free Shop shall clearly compare the provisions before and after the revisions in order to ensure that users can easily see the provisions.
    • 4. Where the Shilla Internet Duty Free Shop revises these Terms of Use, the Terms of Use as revised shall be applicable only to agreements entered into after the date of application, and the provisions of these Terms of Use before the revisions shall be applicable to agreements previously entered into; provided, however, that where a user who has entered into an agreement sends to the Shilla Internet Duty Free Shop its intention to be subject to the provisions of the Terms as revised within the public announcement period of the Terms of Use as revised under Section 3 and obtains consent thereto from the Shilla Internet Duty Free Shop, the Terms of Use as revised shall be applicable.
    • 5. With respect to any matter not provided in these Terms of Use or any interpretation of these Terms of Use, the Act on Consumer Protection in Electronic Commerce Transactions, etc., the Regulation of Standardized Contracts Act, the guidelines and relevant laws for consumer protection in electronic commerce transactions, etc. prescribed by the Fair Trade Commission, or commercial practices shall be applicable.
    • 6. The Shilla Internet Duty Free Shop shall seek confirmations from users by providing an independent connected screen or popup screen, etc. before users consent to these Terms of Use in order to ensure that users can understand significant content of withdrawal of offers, liabilities for shipping, conditions for refunds, etc. out of the provisions specified in these Terms of Use.
  • Article4 (Provision and Change of Services)
    • 1. The Shilla Internet Duty Free Shop shall perform the following duties:
      • Providing information on goods or services and entering into purchase agreements;
      • Shipping goods or services for which purchase agreements are entered into;
      • Providing location-based services; and
      • Performing duties otherwise specified by the Shilla Internet Duty Free Shop.
    • 2. In the event that goods or services are sold out or there is a change in the technical specifications, the Shilla Internet Duty Free Shop may change the content of goods or services to be provided by agreements entered into in the future. In this case, it shall immediately publicly announce the current content of goods or services on the posted place by specifying the content of the changed goods or services and the date of provision thereof.
    • 3. Where the content of the services for which the Shilla Internet Duty Free Shop has entered into an agreement with a user to provide is changed because goods or services are sold out or there is a change in the technical specifications, the Shilla Internet Duty Free Shop shall immediately give a relevant ground to an address that may be notified to the user.
    • 4. In the prior Section, the Shilla Internet Duty Free Shop shall compensate for damages incurred to users as a result. However, an exception shall be made where the Shilla Internet Duty Free Shop proves the absence of willfulness or negligence on its part.
  • Article5 (Suspension of Services)
    • 1. The Shilla Internet Duty Free Shop may temporarily suspend its provision of services where there is a ground of maintenance, replacement, breakdown, or transmission interruption of information communication facilities including computers.
    • 2. The Shilla Internet Duty Free Shop shall compensate for damages incurred to users or third parties as a result of its temporary suspension of provision of services on a ground in Section 1; provided, however, that an exception shall be made where the Shilla Internet Duty Free Shop proves the absence of willfulness or negligence on its part.
    • 3. In the event that the Shilla Internet Duty Free Shop is unable to provide services on a ground of conversion of business items, renunciation of businesses, a combination between companies, etc., it shall notify users thereof in a way specified in Article 9 and compensate consumers according to the conditions presented by the Shilla Internet Duty Free Shop; provided, however, that where the Shilla Internet Duty Free Shop does not give a notice of the criteria for compensation, etc., it shall give users relevant mileage or accumulated amounts, etc. with tangible objects or in cash amounts equal to the currency values used at the Shilla Internet Duty Free Shop.
  • Article6 (Membership Subscription)
    • 1. A user may apply for membership subscription by entering member information in a form of subscription designated by the Shilla Internet Duty Free Shop and then manifesting his or her intention to consent to these Terms of Use.
    • 2. The Shilla Internet Duty Free Shop shall register as members the users not falling under each of the following items out of the users who have applied for membership subscription in Section 1:
      • Where an applicant for membership has lost his or her membership status under Article 7 Section 3 of these Terms of Use (however, an exception shall be made where three (3) years has passed after a person had lost his or her membership status under Article 7 Section 3, and the person has obtained approval for membership re-subscription);
      • Where an applicant for membership has entered false information, failed to enter relevant information, or entered incorrect information in the registration information;
      • Where the Shilla Internet Duty Free Shop otherwise finds it seriously difficult to register an applicant for membership due to its technical conditions; and
      • The services under agreements for membership subscription or electronic commerce transactions shall be provided only to persons over fourteen (14) years old (If a child under fourteen (14) years old seeks to subscribe to membership or purchase products, he or she shall obtain a prior written consent from his or her legal representative pursuant to the provisions of Article 13 Section 3 of the Act on Consumer Protection in Electronic Commerce Transactions, etc. and Article 5 Section 1 of the Civil Act)
    • 3. An agreement for membership subscription shall be formed when approval by the Shilla Internet Duty Free Shop arrives to a relevant member.
    • 4. In the event that there is a change in a member’s registration information under Article 16 Section 1, the member shall immediately notify the Shilla Internet Duty Free Shop of the change(s) by e-mail or in any other way.
  • Article7 (Withdrawal from Membership and Disqualification, etc.)
    • 1. Any member may at any time request the Shilla Internet Duty Free Shop to withdraw from his or her membership, and the Shilla Internet Duty Free Shop shall immediately handle the request for withdrawal from membership; provided, however, that where a member withdraws from membership in each of the following cases, the procedures specified below shall be required and a user’s withdrawal from membership may be restricted:
      • Where a member unlawfully or expediently receives economic profits for discount coupons, event benefits, etc. provided by the Shilla Internet Duty Free Shop, such as repeatedly terminating membership at will, engages in unlawful or expedient activities in misappropriating names, etc., or requests the Shilla Internet Duty Free Shop to withdraw from his or her membership for such a wrongful purpose to prevent wrongful uses, such as issue or use of coupons by membership re-subscription after withdrawal from membership, the Shilla Internet Duty Free Shop shall handle the request for withdrawal from membership after cancellation orders; or
      • Where relevant deposits or accumulated amounts for conversion of securities usable only at the Shilla Internet Duty Free Shop are less than a certain amount, upon request for withdrawal from membership by a member, the deposits or accumulated amounts for conversion of securities may cease to exist. Therefore, in this case, the Shilla Internet Duty Free Shop shall handle the member’s request for withdrawal from membership by verifying his or her intention in advance.
    • 2. Where a member falls under each of the following cases, the Shilla Internet Duty Free Shop may restrict or discontinue his or her membership status:
      • Where a member has registered false information in applying for membership subscription;
      • Where a member did not pay relevant amounts for goods, etc. that he or she had purchased by using the Shilla Internet Duty Free Shop, or any other amounts payable by the member with respect to the use of the Shilla Internet Duty Free Shop;
      • Where a member endangers orders in electronic commerce transactions by obstructing other users’ use of the Shilla Internet Duty Free Shop or misappropriating the information, etc.;
      • Where a member engages in activities prohibited under the laws or these Terms of Use or against good public morals by using the Shilla Internet Duty Free Shop; or
      • Where a member engages in the activities specified in Article 7 Section 1 Subparagraph ①
      • Where a member uses his or her membership service in an unlawful manner or for an unlawful purpose;
      • Where a member habitually cancels his/her purchase or returns the used product or asks for compensation for products or services without any defect;
      • Where a member habitually asks for compensation that exceeds the standards set out in 『Criteria for the Resolution of Consumer Disputes』without any justifiable reason.
      • Where a member spreads false information relating to the Shilla Internet Duty Free Shop
      • Where a member uses violence or abusive language to staffs in the process of using the Shilla Internet Duty Free Shop.
      • Where there is a justifiable reason to limit or disqualify his/her Membership
    • 3. After the Shilla Internet Duty Free Shop has restricted or discontinued a member’s membership status, where the member repeatedly engages in the same activities not less than twice, or fails to take a relevant corrective measure within thirty (30) days, the Shilla Internet Duty Free Shop may forfeit his or her membership status.
    • 4. Where the Shilla Internet Duty Free Shop forfeits a member’s membership status, it shall erase the membership registration record. In this case, it shall be notified to the member, and the member shall be given an opportunity to explain a relevant ground by designating at least not less than thirty (30) days before erasing the membership registration record.
    • 5. A member, whose membership record has been erased under this section 4 of this article, may be prohibited from re-registration of Membership.
  • Article8 (Integrated Management of Membership, etc.)
    • 1. Any member who has subscribed to membership of the Shilla Internet Duty Free Shop may receive membership benefits by simultaneously being subscribed to the Shilla Duty Free Membership operated by the Hotel Shilla Co., Ltd. (however, associate members may receive benefits after being converted into regular members, and non-members may not receive benefits when they purchase products as non-members).
    • 2. Any member of the Shilla Duty Free Membership may receive each of the following services provided by Hotel Shilla Co., Ltd. and its affiliates:
      • Services for accumulations: the member may accumulate purchase amounts by purchasing products from the Shilla Duty Free Shop, and apply purchase amounts accumulated in the member grade system prescribed by Hotel Shilla Co., Ltd.;
      • Services for affiliates: the member may use the services of discounts, free use, etc. provided by Hotel Shilla Co., Ltd. and its affiliates; and
      • Other services: the member may use additional services developed and provided by Hotel Shilla Co., Ltd. and its affiliates.
    • 3. As for withdrawal from membership, disqualification, etc., its effect shall be applicable to both the Shilla Internet Duty Free Shop and the Shilla Duty Free Membership, and for the detailed procedures, Article 7 (Withdrawal from Membership and Disqualification) of these Terms of Use shall be applicable.
  • Article9 (Notification to Members)
    • 1. Where the Shilla Internet Duty Free Shop gives a notice to a member, it may do so by using the e-mail addresses previously agreed upon by the member with the Shilla Internet Duty Free Shop.
    • 2. Where the Shilla Internet Duty Free Shop gives a notice to unspecified and many members, it may post the notice on the bulletin board of the Shilla Internet Duty Free Shop for not less than one (1) week instead of giving individual notices to the members. Provided, however, that the Shilla Internet Duty Free Shop shall give an individual notice to a member if a relevant notice may have a significant effect on the member’s own transactions.
  • Article10 (Application for Purchase)
    •    Out of the users of the Shilla Internet Duty Free Shop, only those scheduled to depart from Korea may apply for purchase, and they shall do so in the following or similar ways on the Shilla Internet Duty Free Shop:Provided, however, that foreigners and overseas Koreans shall not have a limit of purchase, but the limit of purchase for Koreans required under relevant laws shall be $3,000 (including one bottle of alcohol of not more than 1ℓ and 200 cigarettes). When a user applies for purchase, the Shilla Internet Duty Free Shop shall provide each of the following information to ensure that the user can easily understand the information (however, as for members, application of the subparagraph 2 or 5 may be excluded):
      • How to search and select goods, etc.;
      • How to enter name, address, telephone number, e-mail address (or mobile phone number), etc.;
      • Passport number, the expected date of departure, the flight number or the ship number, the departing airport or shipping port;
      • How to verify the provisions of relevant terms and conditions, restricted services for the right to withdraw offers, and the provisions for payment of shipping fees, installation fees, etc.;
      • How to indicate a member’s consenting to these Terms of Use, and verifying or rejecting the provisions of the above-mentioned subparagraph 4 (e.g., mouse-clicking); and
      • How to apply for purchase of goods, etc. and verify the application(s), consent to the verifications by the Shilla Internet Duty Free Shop, and select a payment means.
  • Article11 (Formation of Agreement)

    • 1. In each of the following cases, the Shilla Internet Duty Free Shop may not accept an application for purchase under Article 10; provided, however, that where the Shilla Internet Duty Free Shop enters into an agreement with a minor, it shall notify that the minor or his or her legal representative may cancel the agreement unless it obtains consent from his or her legal representative:
      • Where an applicant for purchase has entered false information, failed to enter relevant information, or entered incorrect information;
      • Where a minor purchases goods or services prohibited under the Youth Protection Act, including cigarettes, alcohol; or
      • Where the Shilla Internet Duty Free Shop otherwise finds that its approval of an application for purchase may cause a serious technical difficulty to the Shilla Internet Duty Free Shop
    • 2. An agreement shall be deemed formed when approval by the Shilla Internet Duty Free Shop arrives to a relevant user in the form of receipt confirmation notice under Article 13 Section 1.
    • 3. The Shilla Internet Duty Free Shop’s manifestation of intention to approve shall include the information of whether it is possible to verify a user’s application for purchase or sell goods or services, how to correct or cancel, etc. the application for purchase.
  • Article12 (Payment Method)
    •    The payment means for goods or services purchased on the Shilla Internet Duty Free Shop gives a notice to may be available ways out of each of the following ways; provided, however, that the Shilla Internet Duty Free Shop may not additionally collect fees in whatever names for payments of goods, etc. with respect to users’ payment methods:
      • Various account transfers, including phone banking, the Internet banking, mail banking;
      • Various types of card payments, including prepaid card, debit card, credit card;
      • Online deposits without bankbooks;
      • Payment with points given by the Shilla Internet Duty Free Shop gives a notice to, including mileage (however, the points may be used within 30% of a final payment amount (after use of a relevant coupon), and the differing retention periods shall be applicable by promotion);
      • Payment by gift certificates for which an agreement is entered into with the Shilla Internet Duty Free Shop, or by gift certificates acceptable to the Shilla Internet Duty Free Shop; or
      • Payment by other electronic payment method, etc.
  • Article13 (Notification of Receipt Confirmation, and Change or Cancellation of Application for Purchase)
    • 1. Where a user applies for purchase, the Shilla Internet Duty Free Shop shall give the user a notice of receipt confirmation.
    • 2. If a user has received a notice of receipt confirmation, where there is a discrepancy in his or her manifestation of intention, etc., the user may request the Shilla Internet Duty Free Shop to change or cancel the application for purchase immediately after receiving the notice of receipt conformation, and upon request by a user before shipping, the Shilla Internet Duty Free Shop shall without delay handle the matter according to the request; provided, however, that where a user has paid amounts, the provisions of withdrawal of offers, etc. in Article 16 shall be applicable.
  • Article14 (Delivery of Goods, etc.)
    • 1. The Shilla Internet Duty Free Shop shall specify shipping means, payer of shipping costs by means, the shipping period by means, etc. with respect to the goods purchased by users.
    • 2. As for delivery of goods, a relevant delivery place(s) shall be specified, and goods may be delivered after a user completes examinations by the customs office and the Department of Justice at the airport, and then his or her passport, exchange ticket, and airline ticket are presented to and his or her identity is verified by an authorized person at the place of delivery for the Shilla Duty Free Shop. In principle, the place for receipt shall be limited to the following place of delivery specified in these Terms of Use: <Place of delivery>
      • - A delivery desk(s) for duty-free goods at the Shilla Duty Free Shop
      • - Incheon International Airport (Gate No. 121 between Gates No. 28 and 29 after going through immigration checkpoints)
      • - Gimpo International Airport, Gimhae International Airport, Jeju International Airport, Busan Port
      • - Any other details are specified in the FAQ
  • Article15 (Refunds)
    • 1. When the Shilla Internet Duty Free Shop may not be able to deliver or provide the goods applied for purchase by a user because the goods are sold out, etc., it shall without delay give the user a notice of the ground(s), and if the Shilla Internet Duty Free Shop has previously received amounts for goods, etc., it shall give a refund or take measures necessary to give a refund within two (2) business days from the date of its receipt of the amounts.
    • 2. Where the total amounts of goods to be exchanged or refunded are in excess of $600, refunds or exchanges may be provided only in the following cases:
      • Where a user directly makes a request for exchange or refunds directly through an international mail from a foreign country; or
      • Where a user has declared relevant goods to the customs office upon arrival and the goods were brought to the customs office.
    • 3. In each of the following cases, a user may cancel its order within three (3) months after his or her receipt of the goods or within thirty (30) days after the date when he or she knew or should have known it:
      • Where the shipped goods are different from the content of a relevant order or the information provided by the Shilla Internet Duty Free Shop;
      • Where the shipped goods are not conforming; or
      • Where the goods have not been delivered to a purchaser on the date of departure (in this case, there shall not be restrictions on the cancellationperiod).
  • Article16 (Withdrawal of Offers, etc.)
    • 1. A user who has entered into an agreement for purchase of goods, etc. with the Shilla Internet Duty Free Shop may withdraw his or her offer within thirty (30) days from the date of its receipt of goods.
    • 2. Where a user has received the goods, etc., in each of the following cases, he or she may not return or exchange the goods:
      • Where the goods were lost or damaged by the user’s fault (however, the user may withdraw his or her offer where the user has caused damages packing, etc. in order to verify the content of the goods, etc.);
      • Where the value of the goods, etc. has been substantially reduced by use or partial consumption by the user;
      • Where the value of the goods, etc. has been substantially reduced to the extent that it is difficult to resell the goods, etc. because of the passage of time;
      • Where if it is possible to reproduce the goods with the goods of the same functions, the user has caused damages to packing of the original goods, etc.; or
      • Where if a Korean has purchased goods, etc. in excess of the purchase limit of $3000 and the duty-free limit of $600, and the goods, etc. was seized by the customs office, or he or she has not received the goods, etc. pursuant to relevant laws.
    • 3. As for Section 2 Subparagraph 2 or 4, if the Shilla Internet Duty Free Shop does not in advance specify the restrictions on withdrawal of offers, etc. or take measures to provide trial products, etc., a user’s withdrawal of offers, etc. shall not be restricted.
  • Article17 (Consequences of Withdrawal of Officers, etc.)
    • 1. Where a user has returned the goods, etc. to the Shilla Internet Duty Free Shop, the Shilla Internet Duty Free Shop shall give the user a refund of the prior payments for the goods, etc. within three (3) business days. In this case, when the Shilla Internet Duty Free Shop delays in giving a relevant user refunds for the goods, etc., it shall pay the user an interest for delay calculated by multiplying the delay period by a delay interest rate prescribed by the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce Transactions, etc. (24/100 per annum).
    • 2. Where the Shilla Internet Duty Free Shop gives refunds for the payments, if a user has made a payment for the goods, etc. by payment means of credit card or electronic currency, etc., the Shilla Internet Duty Free Shop shall without delay request the agency providing the payment means to discontinue or cancel the request for payment for the goods, etc.
    • 3. As for withdrawal of offers, etc. a relevant user shall pay costs necessary to give refunds for the goods, etc. The Shilla Internet Duty Free Shop shall not request a user to provide a penalty amount or compensate for damages on the ground of the user’s withdrawal of offer, etc.; provided, however, that where the content of the goods, etc. is different from the content of labeling or advertising or a user withdraws his or her office differently from the agreements, the Shilla Internet Duty Free Shop shall pay costs necessary to give refunds for the goods, etc.
    • 4. Where a user has paid shipping costs in receiving the goods, etc., the Shilla Internet Duty Free Shop shall clearly indicate who is required to pay the costs when the user withdraws his or her offer, to ensure that the user can easily see the indication.
  • Article18 (Protection of Personal Information)
    • 1. The Shilla Internet Duty Free Shop shall collect a minimum level of information necessary to perform a purchase agreement in collecting information of users. The following information shall be required, and other information shall be selective:
      • Associate member: member ID, password, name, date of birth, e-mail address, mobile phone number, cookie information (IP, etc.) (however, where a user has subscribed to membership through a social network service, his or her member ID and password shall not be collected);
      • Regular member: member ID, password, iPIN, name, date of birth, e-mail address, mobile phone number, nationality, name in English, passport number, the expiration date of passport, CI and DI information, cookie information (IP, etc.), credit card information, account number, point transaction information, issue of cash receipts;
      • Foreign member: member ID, password, gender, date of birth, e-mail address, mobile phone number, nationality, name in English, cookie information (IP, etc.), credit card information, account number, point transaction information, issue of cash receipts; or
      • When non-members purchase goods: date of birth, e-mail address, mobile phone number, nationality, name in English, passport number, the expiration date of passport, cookie information (IP, etc.), credit card information, account number, point transaction information, issue of cash receipts.
    • 2. When the Shilla Internet Duty Free Shop collects personal information by which a user’s identity may be discerned, it must obtain consent from the user.
    • 3. The Shilla Internet Duty Free Shop may not use for other purposes or provide to a third party the provided personal information without consent from a relevant user, and the Shilla Internet Duty Free Shop shall be held liable therefor. Provided, however, that exceptions shall be made in each of the following cases:
      • Where the Shilla Internet Duty Free Shop informs a shipper or a minimum level of information of a relevant user for shipping purposes
        (name, address, telephone number);
      • Where the Shilla Internet Duty Free Shop provides personal information in a form that may not identify a specific individual as necessary to execute statistics, conduct academic research, or conduct market investigations;
      • Where it is necessary to settle amounts for transactions of goods, etc.;
      • Where it is necessary to identify the user in order to prevent the personal information from being misappropriated; or
      • Where there is a relevant provision of the laws or an unavoidable ground necessary under the laws.
    • 4. Where the Shilla Internet Duty Free Shop is required to obtain consent from a relevant user under Section 2 or 3, it shall in advance specify or notify the matters prescribed in Article 22 Section 2 of the Act on Promotion of Utilization of Information Communication Networks, etc. including the identity of an authorized person for personal information management (his or her affiliation, name, telephone number, and any other contact information), the purpose of collection and use of information, relevant matters for provision of information to third parties (recipients, the purpose of provision, the content of information to be provided), and the user may at any time withdraw such consent.
    • 5. Users may at any time request the Shilla Internet Duty Free Shop to read or correct errors on their personal information held by the Shilla Internet Duty Free Shop, and the Shilla Internet Duty Free Shop shall have the obligation to take necessary measures without delay in this respect. Where a user requests the Shilla Internet Duty Free Shop to correct errors, the Shilla Internet Duty Free Shop shall not use the personal information until it corrects the errors.
    • 6. The Shilla Internet Duty Free Shop shall limit managers and minimize the number of manages to protect personal information, and shall assume all responsibilities for damages incurred to users as a result of loss, steal, disclosure, alteration, etc. of users’ personal information including credit card, bank account.
    • 7. When the Shilla Internet Duty Free Shop or a third party having received personal information from the Shilla Internet Duty Free Shop has fulfilled the purpose of collection and provision of personal information, it shall destroy the personal information without delay.
    • 8. The Shilla Internet Duty Free Shop shall not in advance collect information necessary to perform a purchase agreement when a user subscribes to membership (or this purpose, the Shilla Internet Duty Free Shop shall divide types of each member and differentiate personal information to be collected). However, an exception shall be made where the Shilla Internet Duty Free Shop is required to verify the user’s identity before a purchase agreement in order to perform obligations under relevant laws, and collects a minimum level of specific personal information.
    • 9. The Shilla Internet Duty Free Shop shall not place a default selection on the column of consent regarding the collection, use, and provision of personal information. Also the Shilla Internet Duty Free Shop shall specify in detail the services to be restricted when a user refuses to consent to the collection, use, and provision of personal information, but it shall not restrict or refuse to provide services for membership subscription, etc. on the ground that the user refuses to consent to the collection, use, and provision of personal information except for the required collection items.
  • Article19 (Duties of the Shilla Internet Duty Free Shop)
    • 1. The Shilla Internet Duty Free Shop shall not engage in any activity prohibited under the laws or these Terms of Use or against good public orders and morals, and use its best efforts to provide goods or services continuously and stably as set forth in these Terms of Use.
    • 2. The Shilla Internet Duty Free Shop shall have a security system to protect users’ personal information (including credit information) in order to ensure that users can safely use the Internet services.
    • 3. When the Shilla Internet Duty Free Shop causes damagers to users by engaging in unreasonable labeling or advertising activities as prescribed in Article 3 of the Fair Labeling and Advertising Act with respect to goods or services, it shall compensate for damages.
    • 4. The Shilla Internet Duty Free Shop shall not send advertising e-mails for profitable purposes that users do not want to receive.
  • Article20 (Duties of Members for ID and Password)
    • 1. Members shall be responsible for managing their IDs and passwords except for the case of Article 18.
    • 2. Members shall not cause a third party to use their IDs and passwords.
    • 3. Where a member has become aware that his or her ID or password was stolen or is being used by a third party, he or she shall immediately notify the Shilla Internet Duty Free Shop thereof, and if there is a direction by the Shilla Internet Duty Free Shop, he or she shall comply with the direction(s).
    • 4. Where a member has subscribed to membership through a social network service, when his or her ID or password is disclosed, the Shilla Internet Duty Free Shop shall not be held liable for any guarantee on a relevant transaction unless the Shilla Internet Duty Free Shop is at fault.
  • Article21 (Duties of Users)

    Users shall not engage in any of the following activities:

    • 1. Registering false information in applying for membership or changing relevant information;
    • 2. Misappropriating information of third parties;
    • 3. Changing information posted on the Shilla Internet Duty Free Shop;
    • 4. Sending or posting information (computer programs, etc.) other than the information specified by the Shilla Internet Duty Free Shop;
    • 5. Infringing upon intellectual property rights of the Shilla Internet Duty Free Shop or other third parties, such as copyrights;
    • 6. Undermining reputations or obstructing works for the Shilla Internet Duty Free Shop or other third parties; or
    • 7. Disclosing or posting on the mall any obscene or violent messages, videos, voices, or any other information against good public orders and morals.
  • Article22 (Relationship between the Connecting Shilla Internet Duty Free Shop and the
    Connected Shilla Internet Duty Free Shop)
    • 1. Where the high-ranked Shilla Internet Duty Free Shop and the low-ranked Shilla Internet Duty Free Shop are connected with a hyperlink, etc. including letters, pictures, video pictures, the former shall be referred to as the connecting Shilla Internet Duty Free Shop (a website) and the latter as the connected Shilla Internet Duty Free Shop (a website).
    • 2. Where the connecting Shilla Internet Duty Free Shop specifies on the initial screen of the Shilla Internet Duty Free Shop or on a popup screen at the time of connection its intention that it shall not be liable for any guarantee on transactions made with users by the goods, etc. independently provided by the connected Shilla Internet Duty Free Shop, it shall not be held liable for guarantees on the transactions.
  • Article23 (Ownership of Copyrights and Restrictions on Use)
    • 1. The Shilla Internet Duty Free Shop shall have the ownership to copyrights on the works prepared by the Shilla Internet Duty Free Shop and any other intellectual property rights.
    • 2. Users shall not reproduce, send, publish, distribute, broadcast, or use for profitable purposes in any other way, or case a third party to use the information to which the Shilla Internet Duty Free Shop has intellectual property rights out of the information they have obtained in using the Shilla Internet Duty Free Shop, without prior approval by the Shilla Internet Duty Free Shop.
    • 3. Where the Shilla Internet Duty Free Shop uses any copyrights to which a user has the ownership under these Terms of Use, it shall notify the user thereof.
  • Article24 (Dispute Resolution)
    • 1. The Shilla Internet Duty Free Shop shall establish and operate a damages compensation organization to reflect reasonable opinions or complaints presented by users and handle compensation for the damages.
    • 2. The Shilla Internet Duty Free Shop shall first handle complaints and opinions presented by users; provided, however, that where it is difficult to handle a matter promptly, the Shilla Internet Duty Free Shop shall immediately notify users of the ground(s) and a schedule for handling.
    • 3. Where a user applies for remedy for damages with respect to an electronic commerce transaction related dispute between the Shilla Internet Duty Free Shop and the user, the user may comply with mediation by the Fair Trade Commission or a dispute mediation authority requested by a city or province governor.
  • Article25 (Jurisdiction and Governing Laws)
    • 1. A lawsuit relating to an electronic commerce transaction related dispute arising between the Shilla Internet Duty Free Shop and a user shall be based on the user's address at the time of lawsuit, but if there is no relevant address, it shall be heard by a competent district court of exclusive jurisdiction where the user is domiciled.
      However, where the user's address or domicile is unclear at the time of lawsuit or for foreign residents, such a lawsuit shall be brought to a competent court of jurisdiction under the Civil Procedure Act.
    • 2. An electronic commerce transaction related lawsuit brought between the Shilla Internet Duty Free Shop and a user shall be governed by the Korean laws.