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The Shilla Duty Free

S.Rewards

Online Store

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Shopping Guide

How to shop 1

Shop at branch

Find out shopping closing time and business hours by branch of The Shilla Duty Free!

  • Seoul branch 09:00 - 20:30
    ※ Temporary business hours : 09:30 - 17:30
  • Incheon airport branch 06:50 - 21:30
  • Jeju branch 09:30 - 19:00

What to prepare for shopping and how to shop economically

STEP 1. Prepare for
shopping
You need passport and e-ticket with departure information.
STEP 2. Check for events
and coupons
Don't forget to receive discount coupons through our website, and do not miss out on events and promotions at our downtown/airport stores!
STEP 3. Shopping
Locate and navigate through our stores easily with our stores guides and floor maps!
Seoul Incheon Airport Jeju Airport
STEP 4. Check payment benefits!
Please check your additional benefits before making the payment - point rewards, free gifts, installment payments etc!
STEP 5. Collect gifts!
For purchases over $500, please visit the information desks at our downtown/airport stores to receive special benefits.

How to shop 2

Online Duty Free Shop
Use Guide

Procedure of Online Shopping

STEP 1. Sign Up
Sign up (Please be sure to register with the name of the traveling person)
STEP 2. Select product
Press the "Buy Now" button from the selected product page to pay for the product immediately or place the item in your shopping cart and continue shopping. You can also add it to your wish list.
* Some brands are available for sales only at off line shops
STEP 3. Order / Payment
Click "Buy Now" button, enter the departure information and flight number, and select the payment method to proceed with the payment procedure.
* If the information is different, we can not pick up your purchase. The exchange rate for the day will be applied for the payment.
STEP 4. Print Voucher
After completing the payment, print out the voucher.
* After you complete your payment, you can check your order and print the voucher under "MY Shilla" > My Order History.If the voucher can not be printed, remember the voucher number and present your passport and airline ticket at the delivery point with the voucher number to pick up your purchase.
STEP 5. Pick up Purchase
On departure date, go to the designated delivery point and present the voucher, your passport, and the boarding pass to pick up the product you purchased. (After confirming the product name and quantity on the spot and affixing your signature to the designated area of the voucher to confirm the delivery, you can pick up the products.)
* Please check the quantity and content of the products carefully on the spot. If there is any problem with the product, please tell the employee at the delivery point immediately. The Shilla Duty Free Shop will not be held responsible for goods after departure.