Shopping Guide

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Shopping Guide

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Collect product 1

Collect product

You can collect purchased product on the departing day at the pick-up area in each departure area by presenting your passport and flight ticket as personal identification.

Collect product 2

Cautions for
collecting product

Your purchased duty free items can only be collected from pick-up area in departure area at the time of departure, and cannot be collected after entering country.
Collect items 1-2 hours before departure.
When collecting items, check the quantity and item name of purchased goods and sign in the pick-up field.
In case of problem, immediately notify staff at the pick-up area.
The Shilla Duty Free shall not be responsible for goods after departure.
When purchased at Shilla internet duty free, please print out and present exchange voucher.
Products purchased at domestic duty free shop can only be collected from the bonded areas (departure, airport, port) during departure.

Collect product 3

Guide to processing uncollected products

Collection is unavailable when entering, and if needed, the goods can be collected when departing again or refunded after returning to country.
Products not collected at the pick-up area of airport shall be stored for 10 days. after it is shipped to the branch, and after 10 days, sales shall be cancelled based on customs regulations.

Collect product 4

Directions to
pick-up area

※ Due to our circumstances, there may be an unoperated delivery center.

Incheon Int'l Airport - East Side Delivery Point

· Directions

(Terminal) 4th floor across the gate 11

· Inquiries

- Pick-up area : +82-32-743-2710

Incheon Int'l Airport - West Side Delivery Point

· Directions

(Terminal) 4th floor across the gate 43

· Inquiries

- Pick-up area : +82-32-743-2711

Incheon Int'l Airport – Bording Area

· Directions

(Gate) Beside the gate 119 on 4rd floor after getting off the shuttle train.

· Inquiries

- Pick-up area : +82-32-743-2715

Incheon Int'l Airport – T2 Delivery Point

· Directions

4th floor across the pedestrian overpass after taking escalator beside the gate 252 for Korean Air(KE), Air France(AF), KLM Royal Dutch Airlines(KL), Delta Air Lines(DL).

· Inquiries

- Pick-up area : +82-32-743-6503

Jeju Int'l Airport

· Directions

Located across the gate 20, after entering Departure Immigration on 3rd floor.

· Inquiries

- Pick-up area : +82-64-747-0163

Gimpo Int'l Airport

· Directions

If you pass the departure inspection stand on the third floor, you will find the Shilla Duty Free Liquor&Tobacco.Go straight along the left-hand liquor&cigarette counter and you'll find in front of number 34 Gate.

· Inquiries

- Pick-up area : +82-2-2666-2730

Daegu Int'l Airport

· Directions

It is located on the opposite side of the immigration checkpoint on the 2nd floor.

· Inquiries

- Pick-up area : +82-53-981-8277

Cheongju Int'l Airport

· Directions

It is located at the front after passing the immigration checkpoint.

· Inquiries

- Pick-up area : +82-43-212-8270

Gimhae Int'l Airport

· Directions

It is located on the right side after passing 2nd floor immigration checkpoint.

· Inquiries

- Pick-up area : +82-51-941-9356

Busan Port

· Directions

Located across the gate 20, after entering Departure Immigration on 3rd floor.

· Inquiries

- Pick-up area : +82-51-441-9356

Incheon Port International Passenger Terminal

· Directions

After entering the departure hall on the 3rd floor, checking the immigration, and passing through the duty free shop, it is located on the left side of the escalator for boarding gate.

· Inquiries

- Pick-up area : +82-32-886-9881

Hotel Shilla /
249, Dongho-ro, Jung-gu, Seoul /
CEO Boojin Lee /
Business Registration Number 203-81-43363

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