Customer Service

Customer Service
(Open all year around)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000

Notice

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Inform the revision of the Terms and Conditions 2019-09-19 Notice

Inform the revision of the Terms and Conditions

Thank you for visiting the Shilla Duty Free Shop.
From October 22th, the terms and conditions of The Shilla Duty Free Membership will be changed and notify as below:

1.Reasons for the Amendment - Closing the location-based services

2. Details of the amendment : Notify below and Customer Service Notice

3. Effective date : 2019.10.22

※ If you do not agree to the revised terms, you can either withdraw your membership by applying for 'Withdrawal' or raise objection through the customer center. If there’s no objection until the effective date, the amended terms and conditions shall be applied.

■The Shilla Duty Free Membership Terms and Conditions

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" (www.customs.go.kr) with "Estimation of estimated tax amount".