Customer Service

Customer Service
(Open all year around)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000

Notice

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Brand BB LABORATORIES Membership Discount Rate Changes Notification 2019-10-07 Notice
First of all, we sincerely thank you for always been visiting The Shilla Online Duty-Free.
In accordance with the brand policy, we inform you that there will be changes to the rule for redeeming your coupon and the membership discount rate on some brands as per below.
■ The Scheduled Date and Time: From 10:00AM. Thursday the 10th of October, 2019.
■ Brands Membership Discount Rate Changes
BRAND BEFORE AFTER
SILVER GOLD BLACK SILVER GOLD BLACK
BB LABORATORIES 10 10 10 15 15 15
 
The Shilla Online Duty-Free will always strive to provide satisfactory shopping experience for all customers.
Best regards,
The Shilla Online Duty-Free
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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" (www.customs.go.kr) with "Estimation of estimated tax amount".