Packing services subject to change depending on product type.
Vetiver & Golden Vanilla Cologne Intense
The bounty of an island’s two prized ingredients, entwined along Madagascar’s vanilla-swept coastline. This deliciously sensual scent opens with a dash of cardamom and the freshness of grapefruit tea, ushering in the earthy depths of native vetiver. Precious vanilla bourbon warms and envelops, hand-picked from the orchid-sown jungle.
Due to the brand's policy, up to 8 identical ones can be purchased and the number of purchased item from this brand should not be exceed 14 in total. If the quantity exceeds the limit, you cannot collect the products at the Duty-Free Pick-up Counter on the day of departure.
You can use your mileage up to 30% of the listed price depending on the company/brand policies.
1. Stop using the product when the following occur and continuously using it will worsen the situation so please consult a dermatologist a) When you feel irregular responses on your skin such as irritation, itching or rash; b) When the above symptoms occur on the part of the skin where product is applied by direct sunlight. 2. Do not apply it on parts where you have a scar, eczema, or dermatitis. 3. Caution for treatment and keeping: a) Tighten the lid after using. b) Keep away from the reach of children. c) Do not keep it in places where the temperature is extremely hot or low and exposed to the direct sunlight.
Quality Assurance Standard
For product defects, compensation will be made according the standards of Consumer Dispute set by the Resolution Fair Trade Commission
1.Carry-on instructions may differ depending on the flight information, so please check in advance.
2.Please confirm the airport and delivery point before receiving the product.
3.Please check the regulations on exchanging duty-free items and returns.
Exchange · Returns
On duty free shop products exchange/return notes
1.Please contact us within 30 days after receipt of the goods if you want to return the goods. If the exchange/return is due to your mind change, it has to be unopened.
- Depending on the content of the product and the state of the product, it may be impossible to be returned. If the item is lost/damaged by the customer, refund/exchange is not possible.
-Customers will be responsible for return shipping/exchange shipping fee(return or retransmission) due to customer's convenience.
2.If the product is different from the content you purchased, you can apply for returns within 3 months from receipt.
- In case of replacement due to product quality issue, international postage will be paid by The Shilla.
3.We will proceed with exchange/return of goods based on customs law.
- If you wish to return, we will process the goods when you come back to Korea or international mail from overseas. If the total price of goods you want returned is more than $ 600, you must declare it to the customs. Otherwise, we cannot exchange or return goods. Declaration is unnecessary when the carrying item does not exceed $ 600.
Cancellation/Exchange Application Information
1. Online application: You can apply directly on the [Customer Center]>[1:1 Inquiry] page.
2. Telephone consultation: You can apply for returns at Customer Center +82-2-2639-6000
When not accepting goods at departure
1. If you do not receive the purchased item for your personal reasons, please contact the Customer Center. We will gladly process your return.
2. If you do not visit on the departure day, we cancel your order within 30 days.
3. We will refund within 15 days to your account used at the time of payment after canceling order.
1. When returning for your personal reasons, please refer to the explanation below.
- You can cancel the order directly on My Shilla page before shipping items.
- After shipping the product, please contact the customer center, or if you post to the customer center>1:1 inquiry page, we will process it.
2. Please note that it may take some time for you to cancel from reception. Cancellation received outside office hours can take up to 24 hours
3. After canceling, points you used for purchase will be refunded. (Except points with the valid period expires) Events and campaigns you participate will be revoked.
4. Please note that you cannot restore the order cancellation after canceling it.
5. If you receive your order again after canceling, please confirm before because there will be a change in the price due to the discount rate of the product, the exchange rate, stocks of goods and gratuities may be insufficient.
1. A/S service will be held at the Shilla Duty Free Shop head office (Seoul store).
- When visiting the Seoul store of The Shilla Duty Free Shop by A/S service, please carry a voucher or passport.
- 一Some products are not covered by A/S service. For detailed inquiries, please contact the customer center or store.