Customer Service

Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000


Notice view
The Notice of Receiving A/S after the Closure of J.ESTINA 2020-11-17 Notice

To Whom It May Concern,



First of all, we sincerely thank you for always visiting THE SHILLA Online Duty-Free Shop.


We would like to inform you that A/S for J.ESTINA items is available at the department stores in Seoul when J.ESTINA is out of business at THE SHILLA Online-Duty-Free Shop.

Location of Department Stores:
1) LOTTE DEPARTMENT STORE MAIN BRANCH (30, Eulji-ro, Jung-gu, Seoul, Republic of Korea, Lotte Department Store Main Branch, B1 J.ESTINA / +82-2-772-3223)
2) LOTTE DEPARTMENT STORE JAMSIL BRANCH (240, Olympic-ro, Songpa-gu, Seoul, Republic of Korea, Lotte Department Store Jamsil Branch, F1 J.ESTINA / +82-2-2143-7926)
3) LOTTE DEPARTMENT STORE GWANAK BRANCH (209, Bongcheon-ro, Gwanak-gu, Seoul, Republic of Korea, Lotte Department Store Gwanak Branch, F1 J.ESTINA / +82-2-3289-8192)
4) LOTTE DEPARTMENT STORE YEONGDEUNGPO BRANCH (846, Gyeongin-ro, Yeongdeungpo-gu, Seoul, Republic of Korea, Lotte Department Store Yeongdeungpo Branch F3 J.ESTINA / +82-22164-5058)
5) SHINSEGAE DEPARTMENT STORE MAIN BRANCH (63, Sogong-ro, Jung-gu, Seoul, Republic of Korea, Shinsegae Main Branch New Bldg. F1 J.ESTINA / +82-2310-1568)
6) SHINSEGAE GANGNAM BRANCH (176, Sinbanpo-ro, Seocho-gu, Seoul, Republic of Korea, Shinsegae Gangnam Branch B1 J.ESTINA +82-23479-6227)
7) HYUNDAI DEPARMENT STORE TRADE CENTER STORE (517, Teheran-ro, Gangnam-gu, Seoul, Republic of Korea, Hyundai Department Store Trade Center Store F2 J.ESTINA / +82-2-3467-8331)


■ Period : After 2021 January.


■ A/S Process: A/S request at a Department Store > CS Center of Head Office > Repair by Jewelry A/S Team of Head Office > Delivery to Store& Receiving by Customer.

Please refer to this for your shopping.

THE SHILLA Online Duty-Free Shop will always strive to provide satisfactory shopping experience for all customers.



Best regards,

The Shilla Online Duty-Free

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" ( with "Estimation of estimated tax amount".