- Customer Service
- Business Hours 09:00~18:00 (Korean Standard Time)
- Phone +82-2-2639-6000
|Notice for the Revision of Operational Notification on the Exchange and Refund at Duty Free Store||2021-01-08||Notice|
Warmest Greetings from The Shilla Duty Free.
Please note that a part of the operational notification at Duty Free Store had changed since 1st Jan. 2021.
· (as-found) the Items Over $600 : The refund can be made by being kept with Customs upon arrival.
· (revision) the Items Over $600 : The refund or exchange can be made if requested via international mail from overseas or after brought in
Korea if declared the Items at customs of customer's own motive upon arrival.
※ A proof of residence proving long-term resident will be required if Korean customer wants the refund via international mail from overseas.
※ The direct exchange is not possible, so the customers need to cancel the items brought in Korea and repurchase them when leaving Korea. (The exchanges/refunds of duty free items are processed in accordance to the Customs Law.)
Have a nice day. Shilla duty free
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