Customer Service

Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000

Notice

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Notice for the Revision of Operational Notification on the Exchange and Refund at Duty Free Store 2021-01-08 Notice

Warmest Greetings from The Shilla Duty Free.

 

Please note that a part of the operational notification at Duty Free Store had changed since 1st Jan. 2021.

 

· (as-found) the Items Over $600 : The refund can be made by being kept with Customs upon arrival. 

· (revision) the Items Over $600 : The refund or exchange can be made if requested via international mail from overseas or after brought in

Korea if declared the Items at customs of customer's own motive upon arrival.

※ A proof of residence proving long-term resident will be required if Korean customer wants the refund via international mail from overseas.

※ The direct exchange is not possible, so the customers need to cancel the items brought in Korea and repurchase them when leaving Korea. (The exchanges/refunds of duty free items are processed in accordance to the Customs Law.)

Have a nice day. Shilla duty free
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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    -　If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    -　When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" (www.customs.go.kr) with "Estimation of estimated tax amount".

  • QRCode

    Go to Korea Customs Service