Packing services subject to change depending on product type.
VIOLET & AMBER ABSOLU Absolu
The next chapter of Absolu. Introducing a voluptuouswoody oriental.In the Arabian night, an ethereal violet mysteriously blooms. Beloved of the British flower bed, its elusive scent of darkly purple petals and violet leaves wraps around oud and white musk, anchored by warm, sophisticated amber.
Price for online member
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Due to the brand's policy, up to 8 identical ones can be purchased and the number of purchased item from this brand should not be exceed 14 in total. If the quantity exceeds the limit, you cannot collect the products at the Duty-Free Pick-up Counter on the day of departure.
You can use your mileage up to 30% of the listed price depending on the company/brand policies.
1. Avoid contact with eyes. 2. Avoid spraying perfume on delicate or light colored fabrics as it can stain. 3. Do not apply near fire, flame, heat or while smoking. 4. If you develop any allergic reactions, stop using the product immediately and consult with your speicalist or dermatologist. 5. CAUTION STORAGE AND DISPOSAL (a) Tighten the lid after using it. (b) Keep away from the reach of children. (c) Do not store it in places where the temperature is extremely high or low and exposed to the direct sunlight.
Quality Assurance Standard
For product defects, compensation will be made according the standards of Consumer Dispute set by the Resolution Fair Trade Commission
1.Carry-on instructions may differ depending on the flight information, so please check in advance.
2.Please confirm the airport and delivery point before receiving the product.
3.Please check the regulations on exchanging duty-free items and returns.
Exchange · Returns
On duty free shop products exchange/return notes
1.Please contact us within 30 days after receipt of the goods if you want to return the goods. If the exchange/return is due to your mind change, it has to be unopened.
- Depending on the content of the product and the state of the product, it may be impossible to be returned. If the item is lost/damaged by the customer, refund/exchange is not possible.
-Customers will be responsible for return shipping/exchange shipping fee(return or retransmission) due to customer's convenience.
2.If the product is different from the content you purchased, you can apply for returns within 3 months from receipt.
- In case of replacement due to product quality issue, international postage will be paid by The Shilla.
3.We will proceed with exchange/return of goods based on customs law.
- If you wish to return, we will process the goods when you come back to Korea or international mail from overseas. If the total price of goods you want returned is more than $ 600, you must declare it to the customs. Otherwise, we cannot exchange or return goods. Declaration is unnecessary when the carrying item does not exceed $ 600.
Cancellation/Exchange Application Information
1. Online application: You can apply directly on the [Customer Center]>[1:1 Inquiry] page.
2. Telephone consultation: You can apply for returns at Customer Center +82-2-2639-6000
When not accepting goods at departure
1. If you do not receive the purchased item for your personal reasons, please contact the Customer Center. We will gladly process your return.
2. If you do not visit on the departure day, we cancel your order within 30 days.
3. We will refund within 15 days to your account used at the time of payment after canceling order.
1. When returning for your personal reasons, please refer to the explanation below.
- You can cancel the order directly on My Shilla page before shipping items.
- After shipping the product, please contact the customer center, or if you post to the customer center>1:1 inquiry page, we will process it.
2. Please note that it may take some time for you to cancel from reception. Cancellation received outside office hours can take up to 24 hours
3. After canceling, points you used for purchase will be refunded. (Except points with the valid period expires) Events and campaigns you participate will be revoked.
4. Please note that you cannot restore the order cancellation after canceling it.
5. If you receive your order again after canceling, please confirm before because there will be a change in the price due to the discount rate of the product, the exchange rate, stocks of goods and gratuities may be insufficient.
1. A/S service will be held at the Shilla Duty Free Shop head office (Seoul store).
- When visiting the Seoul store of The Shilla Duty Free Shop by A/S service, please carry a voucher or passport.
- 一Some products are not covered by A/S service. For detailed inquiries, please contact the customer center or store.