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Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000

Notice

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Notice on changes in membership discount rate of BALLY 2024-04-29 Notice
Dear valued customers
Firstly, we sincerely appreciate your visiting at Shilla Online Duty-Free.
We would like to inform you that from Wednesday, May 1, 2024, the membership discount rate for some levels will change due to the BALLY brand policy.
 
■ Brand: BALLY
■ Date of adjustment : Wednesday, May 1, 2024 
■ Adjustment Details : Change in membership discount rate for silver 
Membership discount rate (existing) Silver 10%/Gold, Black 15% → (Change) Silver 5%/Gold, Black 15%
Please take note when shopping. 
We will always strive to provide you with the best shopping experience. 
Thank you.
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SILVER

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" (www.customs.go.kr) with "Estimation of estimated tax amount".