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Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000

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Notice of Dormant Release following Amendment of Personal Information Protection Act 2024-05-03 Notice

The Shilla Duty Free Account Dormancy release guide

Dear our valued customers,
On September 15, 2023, the personal information validity period system was abolished due to the revision of the Personal Information Protection Act.
As a result, the Shilla Duty Free's personal information operation policy will be changed as below, and your account will be released from dormancy.

  • · Starting Date: Release dormant status sequentially from May 2024
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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" (www.customs.go.kr) with "Estimation of estimated tax amount".