Customer Service

Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000

Notice

Notice List
No. Category Title Date Views
16 Notice Price Change Notice of 5PENING Brands products 2022-07-04 6
15 Notice Price Change Notice of HIWELL Brands products 2022-07-01 7
14 Notice Price Change Notice of JOSEPH&STACEY Brands products 2022-07-01 8
13 Notice The Notice of Closure of COLUMBIA/MACKAGE 2022-07-01 10
12 Notice The Notice of Closure of BELULU /THALGO 2022-06-30 11
11 Notice Price Change Notice of MOSH Brands products 2022-06-30 9
10 Notice The Notice of Closure of PHILOSOPHY 2022-06-30 7
9 Notice Price Change Notice of International Cosmetics Brands products 2022-06-27 14
8 Notice The Notice of Closure of EVE ROM & NATURA BISSE 2022-04-27 27
7 Notice Information on the revision of the Terms and Conditions 2021-07-13 2

Anonymous My Shilla

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" (www.customs.go.kr) with "Estimation of estimated tax amount".