Customer Service

Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000


Notice List
No. Category Title Date Views
13 Notice The information of price adjustment for THE COCOA TREES 2020-08-05 7
12 Notice Notice on iOS APP update. 2020-07-22 18
11 Notice Notice for the Change of the Customer Service Operation 2020-07-17 7
10 Notice Notice on temporarily closing of Shilla Duty Free Jeju Branch 2020-05-27 14
9 Notice Notice of reducing the automatic cancellation period (30 days to 10 days) 2020-04-23 20
8 Notice Notification for Changing the Departure Information 2020-04-16 11
7 Notice THE SHILLA DUTYFREE Pick-up counter operation 2020-03-24 85
6 Notice Notice for the Undelivered Products on the Cancelled Flights 2020-03-18 7
5 Notice No carry-out and export of face masks 2020-03-06 139
4 All Face Masks Carry-Out Restriction 2020-02-26 23

Anonymous My Shilla

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" ( with "Estimation of estimated tax amount".