Customer Service

Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000


Notice List
No. Category Title Date Views
26 Notice Price Change Notice of JEUM Brands products 2023-09-21 330
25 Notice Price Change Notice of BYUR Brands products 2023-09-20 14
24 Notice Price Change Notice of some Imported Cosmetics Brand products 2023-09-20 9
23 Notice The Notice of Closure of THE DIFFERENT COMPANY 2023-09-18 78
22 Notice Price Change Notice of CLINIQUE Brands products 2023-09-18 77
21 Notice Notice on revision of Shilla Duty Free Shop’s Terms of Service 2023-09-15 21
20 Notice Price Change Notice of SANTA MARIA NOVELLA Brands products 2023-09-06 245
19 Notice Closure Notice of some Imported Cosmetics Brand products 2023-09-05 16
18 Notice Price Change Notice of some Imported Cosmetics Brand products 2023-08-29 19
17 Notice Notice the Revision of Personal Information Processing Policy 2023-08-24 24

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" ( with "Estimation of estimated tax amount".