Customer Service

Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000


Notice List
No. Category Title Date Views
17 Notice The Notice of Temporary Closure of KANGOL KIDS 2021-04-20 3
16 Notice The Notice of Purchase Quantities Restriction Change on 3CE 2021-04-15 14
15 Notice The Notice of Price Adjustment for ABIB Products 2021-04-15 15
14 Notice The Notice of Price Adjustment for some of the POLO RALPH LAUREN Items 2021-04-01 24
13 Notice The Notice of Closure of KWANI 2021-03-30 33
12 Notice The Notice of Price Adjustment for some of the BAMBOO BEBE Items 2021-03-29 10
11 Notice The information of April price adjustment for some overseas cosmetics brands 2021-03-24 19
10 Notice The Notice of Closure of GLAM GLOW 2021-03-16 31
9 Notice The Notice of Closure of RANCE 2021-03-16 18
8 Notice Information on the revision of the Terms and Conditions 2021-01-27 13

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" ( with "Estimation of estimated tax amount".