Customer Service

Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000

Pickup Guide

  • 1. On the departure date, bring your voucher, passport, and boarding pass to the delivery counter (delivery point) and pick up your purchase. It must be picked up by the purchaser.
  • 2. You cannot pick up your purchase on arrival.
  • 3. When you receive your purchase, check the quantity and condition of the items on the spot.
    If there is any problem with the product, please tell the employee at the delivery point immediately.
    The Shilla Duty Free Shop will not be held responsible for goods after departure.
  • 4. If the exchange ticket number is not printed out, write down the exchange ticket number and present it to the employee when you pick up the items.
  • 5. If you need to correct your passport number, please contact our Customer Service at least three days prior to departure.

01. Arrive at the transfer place - 02. Present documents - 03. Identity verification - 04. Delivery complete

  • (Terminal) 4th floor across the gate 43 +82-32-743-2711
  • (Terminal) 4th floor across the gate 11 +82-32-743-2710
  • (Gate) After getting off the shuttle train, use the escalator next to gate 119. +82-32-743-2715
  • 4th floor across the pedestrian overpass after taking escalator beside the gate 252 for Korean Air(KE), Air France(AF), KLM Royal Dutch Airlines(KL), Delta Air Lines(DL), Jin Air(LJ). +82-32-743-6503
  • Located across the gate 20, after entering Departure Immigration on 3rd floor. +82-64-747-0163
  • Pass through the departure inspection stand on the third floor at the airport, and find it in front of Gate 34. +82-2-2666-2730
  • Located across Gate 13, after passing passport control on the 2nd floor of the airport +82-51-941-9356
  • It is located at the front after passing the immigration checkpoint. +82-43-212-8270
  • It is located on the left side of the immigration checkpoint on the 2nd floor. +82-53-981-8277
  • It is located on the right after passing the immigration checkpoint on the 3rd floor of the pier. +82-51-441-9356
  • After entering the departure hall on the 3rd floor, checking the immigration, and passing through the duty free shop, it is located on the left side of the escalator for boarding gate. +82-32-886-9881
  • Located on the right side of the 1st floor after passing the immigration checkpoint on the 2nd floor (Pick-up available 1.5 hours before departure time) +82-1688-1110
  • Located on the left side of the 1st floor after passing the immigration checkpoint on the 2nd floor (Pick-up available 1.5 hours before departure time) +82-1688-1110

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" ( with "Estimation of estimated tax amount".